帝國電子(香港)有限公司

退貨及換貨政策（香港本地適用）

適用地區：本政策僅適用於香港本地訂單。

退貨資格：本店只接受有功能故障之產品退貨。

                    至於人為損毀、正常使用損耗、顧客個人不喜歡/尺寸不合等情況(我司部份DIY商品會存在外觀打印層紋製造瑕疵)，恕不接受退貨。

換貨服務：功能故障產品可在保用期內(必需出示購買來源之發票)申請免費更換同款全新商品。

申請時限：收貨後 7 個工作日內，透過官方郵箱 imper.ele.hk@gmail.com 附上產品瑕疵照片/影片證明、訂單編號提出申請，或向經銷商先行溝通。

運費規則：確認屬產品功能出現故障，來回運費由本店承擔；任何非故障申請退換，我司一概拒絕受理，有關來回運費亦需客戶後續自行承擔。

處理流程：收到退回貨物檢驗確認故障後，7 個工作日內完成退款或換貨寄出。

除外條款：拆封後人為摔損、自行改裝、耗材類消耗品，不適用退換服務。

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退货及换货政策（香港本地适用）

适用地区：本政策仅适用于香港本地订单。

退货资格：本店只接受有功能故障之产品退货。 

                   至于人为损毁、正常使用损耗、顾客个人不喜欢/尺寸不合等情况(我司部份DIY商品会存在外观打印层纹制造瑕疵)，恕不接受退货。

换货服务：功能故障产品可在保用期内(必需出示购买来源之发票)申请免费更换同款全新商品。

申请时限：收货后 7 个工作日内，透过官方邮箱 imper.ele.hk@gmail.com 附上产品瑕疵照片/影片证明、订单编号提出申请，或向经销商先行沟通。

运费规则：确认属产品功能出现故障，来回运费由本店承担；任何非故障申请退换，我司一概拒绝受理，有关来回运费亦需客户后续自行承担。

处理流程：收到退回货物检验确认故障后，7 个工作日内完成退款或换货寄出。

除外条款：拆封后人为摔损、自行改装、耗材类消耗品，不适用退换服务。

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Return and Exchange Policy (Hong Kong Applicable)

Applicable Region: This policy only applies to orders placed within Hong Kong.

Eligibility for Returns: We only accept returns of products with functional defects.

Returns are not accepted for damage caused by human error, normal wear and tear, customer dislike/size mismatch (some of our DIY products may have minor manufacturing defects such as printing imperfections).

Exchange Service: Products with functional defects can be exchanged for a brand new, identical product free of charge within the warranty period (an invoice from the point of purchase is required).

Application Timeframe: Within 7 business days of receiving the goods, submit your application via our official email address imper.ele.hk@gmail.com, attaching photos/videos proving the product defect and your order number, or contact your distributor first.

Shipping Policy: For confirmed product malfunctions, we will cover the round-trip shipping costs. Any returns or exchanges not due to product malfunctions will be refused, and the customer will be responsible for the round-trip shipping costs.

Processing Procedure: After receiving the returned goods and confirming the malfunction, a refund or replacement will be processed and shipped out within 7 business days.

Exclusions: Items damaged by human error after opening the package, items that have been modified by the customer, and consumable items are not eligible for return or exchange.